Order Placement:
It's easy to place an order! Just pick your preferred style on the product page, then click the "Add To Cart" button. Follow the straightforward steps provided to complete your order. Once done, we'll prepare your order and keep you informed about its status until it's on its way to you!
Accepted Payment Methods:
We gladly accept Visa, Mastercard, and PayPal for your convenience.
Troubleshooting Tracking Numbers:
If you're experiencing issues with your tracking number, please note that tracking numbers may take 3-5 days to appear in the shipping carrier's system. In rare instances, a shipping carrier may misplace an order. Should your tracking number still not be functional after a few days, please reach out to the shipping carrier for further assistance.
Payment Timing:
Your card will be charged immediately after your order has been successfully placed.
Security of Your Personal Information:
Rest assured, we rigorously adhere to the highest industry standards to safeguard your personal information during the checkout and purchase process from our store. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, a widely recognized method for securely processing online payments. Please note that your credit card information is used solely to complete the requested transaction and is not stored for future use.
Wrong or Defective Product:
If unfortunately, you receive the wrong product or a defective item, please accept our sincere apologies. Contact us at support@fadogear.com, and provide your order number along with details of the issue. We will promptly address the matter, cover all associated costs, send you a replacement product, and arrange for the return of the incorrect or defective item. We understand that mistakes can happen, and we are committed to rectifying them as quickly as possible!