Frequently Asked Questions
Last updated: December 12, 2025
Do you offer free shipping?
Yes! All US orders $100+ orders ship FREE. US orders under $100: $7.95 flat rate. International: $9.95 flat rate.
How long until I receive my order?
All items are made-to-order:
• Production: 5–10 business days
• US delivery: 12–24 business days total
• International: 15–35 business days total
Peak seasons (Black Friday, Christmas, Lunar New Year): up to 6 weeks.
What if my order is defective or damaged?
30-Day Quality Guarantee – If anything is wrong, we send a free replacement or full refund. No return needed – just email photos within 30 days.
Can I return if I don’t like it or chose wrong size?
No – because every item is custom printed just for you, we cannot accept returns for change-of-mind or sizing mistakes. Please check our Size Chart carefully before ordering.
My tracking hasn’t updated / says delivered but I didn’t get it
• Wait 48 hours (carriers sometimes scan early)
• Check with neighbors or mailbox
• If still missing after 60 days → full refund or free replacement
Will I have to pay customs fees (international orders)?
Yes – customs duties, taxes, and brokerage fees are the customer’s responsibility and not included in the order total.
Where are you located? Do you have a physical store?
We are a U.S.-registered company (Fadova LLC, Wyoming) but operate 100% online. → No physical store or pickup available.
Still have questions?
Email us at support@fadogear.com or call +1 (425) 332-5119
We reply within 24 business hours (Mon–Fri, 9 AM–5 PM PST).
Fadogear – Made just for you since 2021